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Committee Seeking Justice for Alethankyaw vs. Telenor

Case overview

Date filed 16 December 2019
Current status Pendiente
Issue Telenor due diligence in Mynamar
Summary of the case On 16 December 2019, the Committee Seeking Justice for Alethankyaw (CSJA) filed a specific instance against Telenor at the Norwegian NCP. The complaint alleges that Telenor has breached the OECD Guidelines by failing to carry out due diligence before expanding into northern Arakan, despite risks of the company's involvement in the unfolding crimes against the Rohingya ethnic minority group. The complaint asserts that security forces used a Telenor cellular network tower as a vantage point from which to shoot at fleeing Rohingya men, women and children as they tried to escape Alethankyaw during the last week of August 2017.

The complaint alleges that, since Telenor has been active in Myanmar since at least June 2013, it could not possibly have been unaware of the long-standing apartheid-like policies and official discrimination, even genocide, directed at the Rohingya community. Telenor has previously pulled its personnel out of Alethankyaw in "clearance operations" when government security forces drove out an estimated 100,000 Rohingya into Bangladesh. Therefore, Telenor already knew the risks of the military buildup and strong likelihood of further large scale atrocities against the Rohingya. The complainants state that this means Telenor bears significant responsibility for the harms that resulted from the use of its tower.
Developments/Outcome On 27 OCtober 2020, the Norwegian NCP accepted the complaint for further consideration, finding that it raises issues relating, among other things, to recommendations in the OECD Guidelines on due diligence and operation in conflict-affected areas, and is substantiated with references to fact-finding reports from the UN.
Relevant OECD Guidelines
Case keywords Conflicto violento

NCP Information

NCP name National Contact Point Norway
NCP address Oslo, Norway
NCP website
Other NCPs involved


Company Information

Company responsible Telenor
Company address
Company website
Company in violation
Country of operations
Other companies involved

Timeline of developments

Date Actor Action Description Document
27 October 2020 National Contact Point Norway aceptar Norwegian NCP accepts complaint. download pdf (845Kb)  
17 February 2020 Telenor declaración Telenor issues response to complaint. download pdf (610Kb)  
16 December 2019 Committee Seeking Justice for Alethankya (CSJA) presentar Complaint filed at Norwegian NCP. download pdf (43Kb)  

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