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Individual vs. Financial Institution operating in Spain

Aperçu de la plainte

Date de soumission 10 July 2012
Statut actuel Rejected
Thème Preferential stocks in Spain
Résumé de la plainte In July 2012 the Spanish NCP received 15 requests for review from an individual alleging that several financial institutions had breached the consumer interests provisions of the Guidelines in Spain. Specifically it was alleged that the financial institutions did not provide all relevant information to their clients before the sale of complex financial products.
Développements/Résultat After completing an initial assessment, the NCP concluded the specific instance because all the issues at stake were being dealt with by the relevant national authorities.

However in 2015 the individual has renewed their request for the NCP's assistance and the NCP is currently analysing whether this request merits further consideration.
Principes directeurs de l'OCDE concernés
Mots-clés concernant les plaintes Secteur financier

Données sur le PCN

Nom du PCN National Contact Point Spain
Coordonnées du PCN Paseo de la Castellana 162 28006 Madrid, Spain
Site web du PCN
Autres PCN impliqués

Plaignant(e)

ONG

Données sur l'entreprise

Entreprise responsable Financial Institution in Spain
Coordonnées de l'entreprise
Site web de l'entreprise
Entreprise en violation
Pays où se déroulent les opérations Espagne
Autre entreprises impliquées

Calendrier des dévelopements

Date Acteur Action Description Document
10 July 2012 National Contact Point Spain reject After completing an initial assessment, the NCP concluded the specific instance because all the issues at stake were being dealt with by the relevant national authorities. However in 2015 the individual has renewed their request for the NCP's assistance and the NCP is currently analysing whether this request merits further consideration.  

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