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Individual residing in the US vs. Danish shopkeeper

Case overview

Date filed 22 January 2014
Current status Rejected
Issue Not correctly handling and insurance claim
Summary of the case In January 2014, the Danish NCP received a request for review by an individual alleging that a Danish company had breached the consumer interests provisions of the Guidelines in Denmark. Specifically it was alleged that the company had not handled an insurance claim correctly.
Developments/Outcome The NCP undertook an initial assessment of the specific instance but concluded, in January 2014, that it did not merit further consideration given the scope of the Guideliens. The NCP referred the individual to the Danish Consumer Rights Ombudsman who could be of assistance.
Relevant OECD Guidelines
Case keywords

NCP Information

NCP name National Contact Point Denmark
NCP address Langelinie Allé 17 DK-2100 Copenhagen O, Denmark
NCP website
Other NCPs involved

Complainant

NGO

Company Information

Company responsible Danish shopkeeper
Company address
Company website
Company in violation Danish shopkeeper
Country of operations Denmark
Other companies involved

Timeline of developments

Date Actor Action Description Document
29 January 2014 National Contact Point Denmark reject The NCP undertook an initial assessment of the specific instance but concluded, in January 2014, that it did not merit further consideration given the scope of the Guidelines. download pdf (52Kb)  

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