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Dutch NGOs vs. ING Bank

Case overview

Date filed 8 May 2017
Current status Pending
Issue ING bank violation of OECD Guidelines on climate change
Summary of the case Oxfam Novib, Greenpeace Netherlands, BankTrack and Friends of the Earth Netherlands filed a complaint against ING Bank for failing to sufficiently commit and contribute to the targets set in the international climate agreement concluded in Paris in 2015.

Although ING reports about its own, direct, greenhouse gas emissions, it does not report publically about its indirect, product emissions through companies and projects it finances worldwide cause and has not yet announced to do so in the near future. Moreover, the bank has not yet set its own targets to reduce the emission of greenhouse gasses resulting from its financial products. The complainants allege that ING thereby breaches disclosure, environment, and consumer interest provisions of the OECD Guidelines.

The NGOs hope that the NCP will encourage ING to fully comply with the OECD Guidelines and ask the bank to change its emission reduction targets for its loans and investments as well as its reporting practices in 2018 at the latest.
Developments/Outcome The complaint was filed with the Dutch NCP on 8 May 2017. On 14 November 2017, the Dutch NCP published its initial assessment, accepting the case for further examination. ING’s response to the complaint filed is summarized within the assessment, in which ING states that they view of the complaint to be impracticable, unnecessary, and unfounded, as they believe there has been no violation of the Guidelines. While accepting the case, the NCP states that it is “conscious of the complexity of this subject, not least in respect to the methodology currently in development to calculate C02 emissions. However this should not prejudice a dialogue with respect of this notification, all the more so since ING indicates that climate change is an immense challenge for the world and one in which banks also have a role to play. The NCP therefore takes the view that consideration of this notification could contribute to the purpose and enhance the effectiveness of the Guidelines, in the sense that it can clarify issues relating to climate change in the financial sector in represent of due diligence, and more particularly in respect of this specific instance.” All parties have expressed their willingness to participate in mediation.
Relevant OECD Guidelines
Case keywords Environment, Climate change, Financial sector, Disclosure of information

NCP Information

NCP name National Contact Point Netherlands
NCP address Bezuidenhoutesweg 67 2594 AC The Hague, Netherlands
NCP website
Other NCPs involved



Company Information

Company responsible ING bank
Company address
Company website
Company in violation ING bank
Country of operations
Other companies involved

Timeline of developments

Date Actor Action Description Document
14 November 2017 National Contact Point Netherlands accept The NCP accepts the specific instance for further examination. download pdf (140Kb)  
14 November 2017 Greenpeace Nederland press release A press release regarding the annoucement that the Dutch NCP has accepted the compliant. download pdf (195Kb)  
8 May 2017 Oxfam Novib file Complaint filed with the Dutch NCP download pdf (151Kb)  
8 May 2017 Oxfam Novib file Press release related to the complaint (in Dutch) download pdf (16Kb)  
8 May 2017 ING bank Reaction to complaint by ING download pdf (17Kb)  

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