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Conectas Human Rights & ADERE MG v. Starbucks

Case overview

Date filed 21 August 2018
Current status Rejected
Issue Violation of labour rights in Brazilian coffee farms
Summary of the case On 21 August 2018, the union ADERE MG and the NGO Conectas Human Rights filed a complaint with the Brazilian NCP against six multinational coffee brands. The complainants argue that Nestlé, Jacobs Douwe Egberts, Starbucks, McDonald’s, Dunkin Donuts, and Illy have not taken proper steps to address risks of forced labor and other rights violations in their supply chains. The NCPs of the home countries of the involved businesses (United States, the Netherlands, Switzerland, and Italy) have also been informed of the complaint.

According to the complainants, the Brazilian state of Minas Gerais is a key location for coffee supply chains. It produces more than half of the coffee exported by Brazil, which is one of the biggest coffee producers in the world. However, the complaint asserts that Minas Gerais is also a high-risk area for labor and human rights violations. In the past three years, authorities have rescued 820 workers from conditions analogous to slavery at the state. The situation has been aggravated due to budget cuts that led to decreased state monitoring.

In 2016, reports by independent media and research centre Danwatch and Reporter Brasil demonstrated that suppliers of Nestlé, Jacobs Douwe Egberts, Starbucks, McDonald’s, Dunkin Donuts, and Illy might have been involved with modern slavery. According to the complainants, the nature of each company’s link to the violation varies: while in certain instances the company commercialized coffee which might have been produced by workers subject to forced labor, other companies only maintained relations with cooperatives that did so.

Since then, the complainants have been monitoring the working conditions in coffee farms in the region, documenting several instances of forced labor and other serious labor rights violations. ADERE and Conectas reached out to the six coffee brands, asking whether they could guarantee that they had not bought coffee produced in the farms where these violations occurred. The organizations also requested a list of suppliers, and asked which measures the companies had adopted to fix the flaws exposed by the 2016 reports. The complainants assert that although some of the companies responded, none publicized their supplier list, nor indicated measures adopted to ensure remedy for victims and correct norms and policies in view of past flaws.

The complaint asserts that Nestlé, Jacobs Douwe Egberts, Starbucks, McDonald’s, Dunkin Donuts, and Illy have violated several provisions of the OECD Guidelines, international human rights law, and Brazilian legislation, in connection with this situation. ADERE and Conectas call for the six brands to provide remedy to victims, and to work collaboratively with complainants and other stakeholders to develop a joint action plan to prevent future cases of modern slavery in coffee farms in Minas Gerais.
Developments/Outcome On 12 September 2018, the Brazilian NCP acknowledged the complaint. In early 2019 it informed Conectas by telephone that it had accepted the case, and suggested that the complainants separate the complaint into six parts to facilitate the mediation process with each company. The complainants did separate the complaint.

However, during a meeting between the complainants and NCP at the end of 2019, the NCP said it had not officially accepted the complaint for good offices, and would instead analyze the complaint again. From that point forward, the complainants sought to ensure that communication with the NCP take place over email or in letter correspondence, to maintain a clear record of the NCP's atypical commitments and process.

In April 2020, the Brazilian NCP asserted it had received responses from four of the companies (Dunkin' Donuts, Jacob Egberts, Mc Donald's and Nestlé). The NCP said it had accepted those four complaints and would ask for more information from the companies. At that point in time it was unclear whether the complaints against Illy and Starbucks were accepted.

In October 2020 the NCP confirmed in a call with OECD Watch that it had rejected the complaints against Illy and Starbucks, on grounds that there was no "proof" the two companies sourced coffee from the farms on which problems were reported. Complainants assert they had sent additional evidence showing a link between Starbucks adn the farms, but the NCP said it came to late and should be submitted as a separate complaint. OECD Watch asserts that the evidence should have been allowed into the complaint process, and that the standard of proof required at the initial assessment stage was too high.
Relevant OECD Guidelines
Case keywords Supply chain, Labour rights, Human rights, Forced labour, Multiple NCPs, NGO-union collaboration

NCP Information

NCP name National Contact Point Brazil
NCP address Brasilia DF, Brazil
NCP website http://www.fazenda.gov.br/multinacionaispcn/
Other NCPs involved

Complainant

NGO

Company Information

Company responsible Starbucks
Company address
Company website
Company in violation
Country of operations Brazil
Other companies involved

Timeline of developments

Date Actor Action Description Document
13 August 2020 National Contact Point Brazil reject Initial assessment rejecting complaint against Starbucks. download pdf (338Kb)  
21 August 2018 Conectas Direitos Humanos (Associacao Direitos Humanos Em Rede) file Complaint filed.  

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